For any system
Ours or someone else's. A system installed by a company that no longer exists is one of the more common reasons people call.
Service and health check
Find out what your system is actually doing.
Most solar faults are quiet. Output drifts down, one string stops, a breaker trips and nothing tells you. A health check is how you find that before the bill does.
- Any system
- Written report
- Ours or someone else's
Any solar owner whose output has drifted, whose monitoring stopped, or whose system is over about eight years old.
Lumenx handlesYou do
- 1QuoteLumenx handles
Quote
Design from your roof and your bill, with every incentive itemised.
You doSend a recent bill, then accept the quote.
- 2ApprovalsLumenx handles
Approvals
Request network approval and prepare the incentive paperwork.
You doVIC: confirm Solar Victoria eligibility before install. Optional: apply for 0% finance.
- 3InstallLumenx handles
Install
SAA-accredited install, testing and commissioning.
You doGive site access on the day.
- 4ConnectLumenx handles
Connect
Lodge the compliance certificate and arrange the meter change.
You doChoose a feed-in plan with your retailer.
- 5HandoverLumenx handles
Handover
App set-up, warranties and certificates in one pack.
You doKeep the app online so problems are spotted early.
Steps and timing vary by state, network and system. Your quote confirms them.
What it costs
Your roof, your switchboard, your access and the size you actually need all move the number, so we price it properly rather than publish a figure we would have to revise. You get a fixed, itemised quote with every incentive already deducted.
What may apply to this
Federal · both states
- No rebate for servicingNot available
Maintenance does not attract a rebate in any state. This is priced as the job it is.
No amounts, on purpose: they change, sometimes mid-year. We confirm your actual entitlement in writing and show it as a deducted line on your quote.
What gets checked
A solar system has no dashboard warning light. A failed isolator, a disconnected string or a degraded panel will not announce itself; it just quietly produces less, and most households do not notice until a quarterly bill is higher than it should be.
We test the panels, isolators, wiring, inverter and battery, check the monitoring is actually reporting, and give you a written report of what we found. Anything that needs work is quoted separately, so the check itself is a diagnosis rather than a sales visit.
01
Panels, isolators, wiring, inverter and battery all tested
02
Monitoring and firmware checked, updated and demonstrated
03
A written report of what was found, not a verbal summary
04
Further work quoted separately, never assumed
Included
Any system
What you get
Included as standard.
Diagnosis, not a sales visit
The report says what we found. Anything that needs doing is quoted separately so you can take it elsewhere if you want.
Safety first
DC isolators are the single most common failure point on Australian roofs, and a failed one is a fire risk rather than a performance problem.
Performance against expectation
We compare what the system is producing with what it should produce, which is how quiet degradation gets caught.
Monitoring restored
If the app stopped reporting months ago, that gets fixed, because it is your early warning for everything else.
Before you sell, or after you buy
A health check is worth having when a house with solar on it changes hands in either direction.
FAQ
Service & Health Check, answered.
Still unsure? Send us your address and a recent bill, and you'll get honest numbers, not a hard sell.
Get a Free QuoteEvery two to three years for most systems, and sooner if output has dropped, the monitoring has stopped reporting, or the system is over about eight years old. Battery systems benefit from a slightly shorter interval.
Yes. A good share of this work is on other companies' installations, including ones where the original installer is no longer trading.
You get it in the report with a separate quote for the fix. There is no obligation to have us do that work, and we would rather you got a second opinion than felt cornered.
Often, yes, because the faults that matter most are the ones that do not announce themselves. A failed DC isolator is a safety issue long before it is a performance one.
Yes, where one is fitted: state of health, charge and discharge behaviour, and whether the backup circuits still do what they were set up to do.
Works well with this.
All services
Inverter Repair
The part that fails first. We test, repair or replace it, any brand, on systems we installed and systems we did not.
Explore
Battery for Existing Solar
Already have panels? We check your inverter, switchboard and usage, then add storage sized to your evenings.
Explore
Solar Only
Rooftop systems sized to your home and your bill, from 5kW to 15kW, with a battery-ready inverter so storage can come later.
ExploreGet started
Ready for a lower power bill?
Send us your address and a recent bill. Here is exactly what comes back.
- A fixed, itemised price, not a range
- Every rebate you qualify for, applied for you
- A design built on your roof and your real usage
- No pushy sales visit, ever
